Delivery & Return
We deliver all products directly to your doorstep without involving third-party services, ensuring secure and timely delivery. Products can be returned within 2 days of delivery if they are unused, undamaged, with refunds processed after a quality check.
Delivery Options Overview
SastaMall offers convenient and reliable delivery methods tailored to your needs. Enjoy low-cost delivery directly from our team, ensuring fast and secure service without involving third parties. For added convenience, you can also pick up your order from our designated location if preferred. Below is an overview of our available delivery options designed to make your shopping experience seamless and hassle-free.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Items
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Standard delivery Get it in 1-2 days (specific areas) |
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Orders over Rs 1000: (9:00 am to 9:00 pm) delivery. |
FREE |
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Orders under Rs 1000: (9:00 am to 9:00 pm) delivery. Order anytime: |
Rs30 |
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Specific Areas: |
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Master City, Ajwa City, Peoples Colony, Shaheenabad |
Exchange or Return of Goods
Eligibility for Returns:
Products can be returned within 2 days of delivery.
The item must be unused, undamaged, and in its original packaging.
Conditions for Returns:
If the delivered item is defective or incorrect.
Change of mind is not accepted for returns.
Return Process:
Contact our support team at info@sastamall.com.pk within the eligible period.
Our delivery team will collect the item from your location.
Refund Policy:
Refunds will be processed once the returned product passes our quality check.
Refunds are issued via online payment method.
Exchange Policy:
Exchanges can be made for defective or incorrect items.
Ensure the product is in its original condition for exchange.
We understand you're eager to receive your order! If your order hasn't arrived yet, please follow these steps:
- Check your email for a confirmation message containing your tracking information.
- Track your order using the tracking number provided.
- If you haven't received a tracking number, or if the tracking information isn't updating, feel free to contact us.
Our support team is here to help and will ensure your order reaches you as soon as possible!
Yes, we deliver directly to our customers, even on public holidays! We are committed to ensuring that your orders reach you as quickly as possible, regardless of the day.
Yes, we offer next-day delivery on most orders! However, this depends on the order time and your location.
- Location: Some remote areas may take slightly longer to deliver.
If you have any questions about delivery times for your area, feel free to contact us at .
No, you don’t need to be present to sign for delivery. Our delivery team ensures that your order is safely handed over. If you’re unavailable, we’ll leave it in a secure location or as per your delivery instructions.
If you have specific preferences for your delivery, feel free to let us know when placing your order!